Customer Service

World-Class Quality, Exceptional Care

For over 20 years, we have proudly crafted premium hats and bags for some of the world’s most recognized brands, including Walmart, H&M, Zara, Marks & Spencer, Next, and UNIQLO. Today, we bring that exact same gold-standard of quality and craftsmanship directly to you. At Shunpu, customer satisfaction is our top priority. Whether you are looking for the perfect sun hat for your vacation or a stylish daily tote, our dedicated support team is here to ensure your shopping experience is seamless, secure, and completely worry-free.

Personalized Shopping Support

Finding the right accessory should be a joyful experience.

Fast & Friendly Assistance: Have a question about sizing, materials, or styling? Our customer care team is ready to help you make the perfect choice.

Customized Designs: Want a special embroidery or a unique color? We offer personalized custom options for individual orders to make your item truly one of a kind.

Seamless Ordering: We guide you through every step of the checkout process, ensuring your order details are perfectly correct before shipping.

Uncompromising Quality Guarantee

When you shop with us, you are buying factory-direct quality backed by international standards.

Trusted by Global Giants: Our manufacturing process strictly adheres to the high standards demanded by our Fortune 500 retail partners.

Certified Safe & Sustainable: We hold strict international certifications (including BSCI, SEDEX, and ISO9001). Every product is made with premium, eco-friendly materials, ensuring it is safe for you and gentle on the planet.

Meticulous Inspections: Every single hat and bag undergoes a rigorous quality check before it leaves our 80,000-square-meter facility. What you see is exactly what you get.

Our Promise & After-Sales Care

We want you to shop with absolute confidence.

24-Hour Response Guarantee: We know how frustrating waiting can be. Our team responds to all customer inquiries within 24 hours on business days.

Hassle-Free Returns: If your item doesn't fit or isn't quite what you expected, we offer a straightforward and transparent return/exchange policy. (Please see our Returns Policy page for details).

Safe & Secure Shipping: We partner with reliable global carriers and provide real-time tracking so you can follow your package right to your doorstep.

Frequently Asked Questions

Q: How do I clean and care for my straw hat or bag?

A: We recommend spot-cleaning with a soft, damp cloth and mild soap. Avoid soaking in water. Let it air dry in the shade to maintain its perfect shape.

Q: How long will it take to receive my order?

A: Standard shipping typically takes 7-15 business days depending on your location. You will receive a tracking number as soon as your order is dispatched!

Q: What if my hat gets bent during shipping?

A: Our hats are packed with care, but straw can be flexible! A quick burst of steam will easily reshape your hat. If it is severely damaged, please contact us immediately for a replacement.

Q: Do you offer gift wrapping?

A: Yes! Many of our items can be beautifully packaged as gifts. Please contact us before placing your order for custom gift options.